jets7 Terms and Conditions

1 General Terms and Eligibility

These terms and conditions ("Terms") apply to the use of the jets7 platform and all its services. By accessing this website or creating an account, you are considered to have automatically agreed to these Terms.

jets7 is an online gaming platform that offers slots, live casino, cricket betting, fishing games, and a variety of other entertainment options for users in Bangladesh. These Terms may be available in both English and Bengali; the Bengali version shall be considered the definitive version.

It is entirely your responsibility to confirm whether online gaming is legal under the laws applicable in your area. jets7 does not provide legal advice in any specific jurisdiction.

2 Account Registration and Eligibility

To create an account and enjoy services on jets7, you must meet the following eligibility requirements:

• You must be 21 years of age or older (for those aged 21+ only).
• You must be a real person — registration using any corporate entity or automated software is not permitted.
• Only one account may be created per person.
• All information provided at the time of registration must be truthful, accurate, and complete.
• If two members of the same household operate separate accounts from the same device or IP address, jets7 reserves the right to verify this.

At the time of registration you must provide your correct name, email address, mobile number, and date of birth where applicable. jets7 may request additional documents for identity verification at any time. If documents are not submitted within the specified period, the account may be temporarily suspended.

2.1 Identity Verification (KYC)

jets7 follows a Know Your Customer (KYC) process when required. As part of this process, you may be asked to submit your national identity card, passport, or any other government-issued identification. KYC verification may be mandatory for withdrawals.

3 Account Security and Responsibility

It is your responsibility to keep your account password and login details completely confidential. This information should not be shared with anyone. If unauthorized access to your account occurs, you must notify the jets7 support team immediately.

• You are responsible for all activities carried out using your account.
• Playing, placing bets, or conducting transactions through any third party is strictly prohibited.
• If multiple accounts are operated from the same device or network, both accounts may be closed.
• Change your password regularly and use a strong password.

jets7 will never ask for your password or full payment details by email or chat. Treat any such request as fraudulent and report it to support immediately.

4 Deposit and Withdrawal Policy

The following policies apply to depositing and withdrawing funds on jets7:

4.1 Deposit

• Minimum deposit amount: ৳300 (applicable for all methods).
• Accepted payment methods: bKash, Nagad, Rocket, bank transfer.
• The deposited amount will be credited directly to your jets7 wallet.
• The payment provider's terms and conditions may apply separately.

4.2 Withdrawal

• Minimum withdrawal amount: ৳500.
• Withdrawals are generally processed within 10 to 45 minutes.
• KYC verification must be completed before a withdrawal request is approved.
• Once a withdrawal request has been submitted, it may not be possible to cancel it.
• jets7 may request proof of source of funds when necessary.

4.3 Currency

All transactions on jets7 are conducted in Bangladeshi Taka (BDT/৳). Transactions in foreign currencies are not currently supported.

5 Bonuses and Promotional Offers

jets7 offers various bonuses and promotional offers from time to time. Please read the following terms before accepting these offers:

5.1 Welcome Bonus

New members can receive up to a 100% bonus on their first deposit, up to ৳5,000. A minimum deposit of ৳300 is required to receive this bonus. To withdraw the bonus, the total amount of the bonus and deposit must be wagered 10 times (10x).

• After claiming a bonus, withdrawals will not be permitted until the wagering requirements have been met.
• Bonuses may have a limited validity period — please see the detailed terms of each specific offer.
• The same person or household cannot claim the welcome bonus more than once.
• Bonuses are usable only on eligible games — each offer may specify a list of qualifying games.

5.2 VIP Program

jets7 has three VIP tiers — Bronze, Silver, and Gold. Weekly cashback offers are available at each tier:

• Bronze: Up to 0.4% cashback per week.
• Silver: Up to 0.8% cashback per week.
• Gold: Up to 1.2% cashback per week.

Progression to a higher tier depends on your gaming history and active participation on the platform. jets7 reserves the right to change the VIP terms and conditions at any time.

5.3 Bonus Abuse

If misuse of the bonus system or an attempt to obtain bonuses through fraudulent means is detected, the relevant bonus will be cancelled and the account may be suspended.

6 Game Rules and Fair Play

jets7 is committed to ensuring a fair, safe, and entertaining environment for all players. To this end, compliance with the following rules is mandatory:

• All games must be played honestly — the use of any software, bots, or automated tools is prohibited.
• Any attempt to exploit knowledge of game outcomes for personal gain (including match-fixing) is strictly prohibited.
• Any attempt to collude with other users to defraud the system will result in the closure of both accounts.
• The use of abusive, threatening, or discriminatory language in live chat or the community is prohibited.

jets7 ensures that all games are conducted using fair and verifiable technology. If a technical error is found in a game result, jets7 reserves the right to cancel the relevant round and refund the wager.

7 Prohibited Activities

The following activities are strictly prohibited on the jets7 platform and immediate action will be taken if detected:

• Using the platform for money laundering or concealing the source of illegal funds.
• Creating multiple accounts to claim bonuses more than once.
• Attempting hacking, phishing, or any other form of cyber attack.
• Attempting unauthorized modifications to the platform's software.
• Playing or conducting transactions using another person's account.
• Exploiting technical errors in the system without reporting them to jets7.
• Attempting to pass the verification process using a false identity or forged documents.

8 Account Suspension and Closure Conditions

jets7 reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• In the event of a breach of any clause of these Terms.
• In the event of failure to complete identity verification or provision of false information.
• If suspicious or fraudulent activity is detected.
• At the user's own request (self-exclusion).
• On the instructions of a regulatory or legal authority.

Before closing an account, jets7 will endeavor to notify the user where possible. However, in cases of serious breach of terms, the account may be closed without prior notice. jets7 will consider the matter of balance refunds on a case-by-case basis.

9 Responsible Gaming

jets7 believes that gaming is a form of entertainment — it should not be considered a source of income. We ask all users to play responsibly.

• You may set a deposit limit, loss limit, or session time limit on your account at any time.
• You may take a temporary break (cooling-off) for a specified period if needed.
• Contact support to request a long-term self-exclusion.

Gaming addiction is a serious issue. If you or someone you know is struggling to control their gaming, please read our responsible gaming page and seek professional help if needed.

10 Privacy and Data Protection

jets7 is committed to protecting your personal information. Our platform uses SSL encryption to keep your data and financial transactions secure.

Full details of how your personal information is collected, stored, and used can be found in our Privacy Policy. By creating an account, you are also agreeing to that policy.

• Your data is not sold to unauthorized third parties.
• Information required for payment processing may be shared with trusted payment providers.
• Information may be shared with authorities where there is a legal obligation to do so.

11 Intellectual Property Rights

All content on the jets7 platform — logos, designs, graphics, text, software, and other materials — is the intellectual property of jets7. Reproduction, distribution, or use for commercial purposes without prior written permission from jets7 is strictly prohibited.

Game software and game content are owned by the respective game providers and are governed by their own terms and conditions.

12 Limitation of Liability

To the maximum extent permitted by applicable law, jets7 will not be liable in the following circumstances:

• Loss caused by internet disconnection or technical issues.
• Any loss arising from the actions of a third party.
• Any loss caused by your own negligence or failure to follow the terms and conditions.
• Changes to game results due to unexpected technical errors.

jets7 provides its services on an "as-is" basis and does not guarantee uninterrupted service. Services may be temporarily unavailable for maintenance.

13 Changes to Terms and Conditions

jets7 reserves the right to change, amend, or update these terms and conditions at any time. In the case of significant changes, users will be notified by email or through the platform.

Continued use of the platform after any changes will be considered as acceptance of the new terms and conditions. You are therefore encouraged to visit this page regularly.

14 Contact & Complaints Process

If you have any questions or complaints about these terms and conditions, please contact the jets7 support team. Our support team is available 24 hours a day, 7 days a week in Bengali.

• Live Chat: Available 24/7 — start a chat from any page on the platform.
• Email: [email protected]

After a complaint is submitted, jets7 will endeavour to respond within a reasonable time. For complex complaints, the investigation process may take a little longer to complete.

In the resolution of disputes, jets7's decision will be considered final, unless a legal authority rules otherwise.